Your account check
Gamba Casino KYC: what will the identity check ask of you?
We compare your details with your documents because our license requires it, and the review usually takes about 49 hours.
The moment before your first withdrawal
Clarity before your first payout
Who checks
Gamba Casino Limited
Under which licence
Malta Gaming Authority, MGA/B2C/531/2019
Review time
49 hours
Required at the latest
Before the first withdrawal
Verification questions
Minimum age
18+
Getting through cleanly
Send it once and send it clear
Corners in, glare out
By the time you open the upload screen, have your photo ID or passport beside you. Check that all four corners sit inside the frame and no glare hides the text.
Your address, spelled the same
A few minutes later comes the second file, a bill or bank letter from the last three months. The whole page must show, including your name and the address you gave us.
Payment method, your name
Next you match the card or wallet you pay with, showing it in your own name. Cover the middle digits if you like, as long as your name stays visible.
49 hours to a clear answer
Once the third file lands, our team reviews everything within 49 hours and emails you the outcome. Nothing else is needed from you unless a detail is unclear.
What goes in the upload
What does each document have to prove?
Proof of identity
Confirms: That you are who you say; Copy must show: Full page, photo and expiry date visible
Proof of address
Confirms: Where you live now; Copy must show: Your name and address, dated recently
Payment method confirmation
Confirms: That the card or wallet is yours; Copy must show: Your name and the card's last digits
Proof of identity
Confirms: That the face matches the file; Copy must show: Your face and the ID held up together
Timing guide
The evening your payout pauses
A new card on file
The first time a card or wallet appears, the payments team checks it belongs to you, so a photo of that method is asked for.
Signed up, then ID
Right after you sign up, the licence asks us to confirm you are 18+, so a photo of your ID plus a selfie may be requested.
Send all three at once
The moment you ask for your first payout, the licence says the check must be complete, so proof of identity, address and payment method are gathered.
Five papers
Clarity on your cash flow
When the funds question arrives, it comes straight from the licence: Gamba Casino Limited holds Malta Gaming Authority licence MGA/B2C/531/2019, which requires the casino to ask where your money comes from. It is a routine anti-money-laundering step, never an accusation.
Papers that may be asked
Depending on your case, the team may request any of these:
- Recent bank statements
- Payslips from your employer
- A tax return or notice
- Proof of a property sale
- A letter confirming a pension
Three slips
Small slips, simple fixes
Full frame, quick pass
Trimmed screenshots hide the edges the team needs to check, so the file goes back unread and your payout waits. Send the whole page, uncropped Email the retake to [email protected]
Send the current one
Once the expiry date passes, an ID or bill no longer proves anything current, so the team cannot accept it. Check the dates before you send Photograph the newest bill you hold
Half the card in shadow
Glare, blur or a finger over the corner leaves the team unable to read the details, so the copy is rejected. Lay the paper flat in daylight Retake until nothing is hidden
Six things players ask
Plain answers on the identity check
My ID scan was refused. What do I send instead?
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Small things cause most refusals: a glare on the plastic, a corner out of frame, or an expired date. Send a fresh copy in colour with all four corners showing and nothing covering the number. Our team replies within 49 hours and tells you exactly what to fix.
Can I play a bit before you verify me?
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No. Our license requires verification before your first withdrawal at the latest, and the check may come sooner, at sign-up or at your first deposit. Keeping your documents ready means the payout is never the thing that waits.
Is it safe to upload my passport to your site?
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Yes. Everything travels through 256-bit SSL encryption and is used only to confirm who you are. Your file is handled by our team under the Malta Gaming Authority license MGA/B2C/531/2019, and questions about it go to [email protected].
I got married and my surname changed. What then?
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Send the document that links the two names, such as a marriage certificate, together with the new ID. Matching names across your ID, your address proof and your card are what let the check pass in one go. Email [email protected] and we will note it on your file.
Why are you asking where my money comes from?
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This is a routine part of the license against money laundering, not a suspicion about you. We ask all players the same question when the pattern of play calls for it. A short, honest answer about your income or savings is usually all it takes.
Can I upload documents from my phone at night?
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Yes. Photograph the page in daylight or under a lamp, on a flat surface, and check the shot before you send it. Uploads from a phone are accepted at any hour, and our live chat normally answers within three minutes if a picture will not load.